Return and Refund Policy

To initiate a returns process, please contact us at info@subtile-tile.com

Replacing damaged tiles

Our tile sheets are individually packaged and damage during transit is extremely rare.  Should damage occur, we will replace the damaged tiles at no cost to you.

Upon receipt, please inspect your entire shipment carefully. Should you discover any broken tiles, please contact us within 5 days of delivery. In most cases we will be able to send you loose mosaics to easily switch out the broken ones in your sheet(s). In rare cases, sending a replacement sheet will be more practical.

Returning unused products in new condition

You may return unused products in new condition within 30 days of receipt, either in exchange for a different product or a full refund of the product price.

The products returned must be unused and in new condition, and they must be carefully packed in their original packaging. We cannot provide refunds for products that are broken during return.

Shipping costs are non-refundable, and you will need to arrange and pay for return shipping.  Once we receive the return, we will issue a refund to your original form of payment within 5-10 business days. To start the return process, please contact us.